Cancellation and Refund Policy

Cancellation & Refund Policy – Mad Head Spa

We understand that plans can change. Please review our cancellation and refund policy below:

---

Cancellations

• Cancellations made 24 hours or more before the scheduled appointment will receive a 100% refund. You can cancel directly through the confirmation email sent to you.

• To cancel manually, please email us at support@madheadspa.com or call us at +1 (847) 696-7135.

• Cancellations made within 24 hours of the appointment are non-refundable. You will be charged 100% of the total package booked.

• Same-day appointments are considered non-refundable.

---

Same-Day Appointments
All same-day appointments are non-refundable and cannot be rescheduled or canceled once booked. The full amount will be charged at the time of booking.

---

Cancellations & Rescheduling

• No-shows, same-day cancellations, or rescheduling requests will result in a full charge for the scheduled service.

• To avoid charges, cancellations or rescheduling must be made at least 24 hours in advance.

---

Late Arrivals
If you arrive late, your service time may be shortened to accommodate the next client. The full amount of the scheduled service will still apply.

---

Rescheduling

• Rescheduling 24 hours or more before the appointment is free of charge and can be done directly through the confirmation email.

• Rescheduling within 24 hours is not available. 

---

Thank you for your understanding and cooperation. We look forward to providing you with a relaxing experience at Mad Head Spa.